AI product management · Toronto
I work with engineering teams on RPA, LLM workflows, prompt design, and RAG, using evaluation results to guide delivery. My background spans banking automation, public sector platforms, and identity services at AWS.
How I work
Understand the people using the product and what gets in their way.
Set clear priorities and measures that connect the work to a useful outcome.
Use evaluation results and product analytics to guide the next iteration.
Professional experience
Delivered banking automation using RPA and LLM workflows, with prompt engineering, RAG experiments, and evaluation criteria guiding production readiness.
Professional experience
Delivered secure identity services on a platform processing over 10 million daily authentication requests, working across engineering, product, UX, and ML teams.
Professional experience
Shipped an AI chatbot for program Q&A and submission guidance, increasing engagement by 25% and grant and event submission completions by 15%.
Professional experience
Redesigned application workflows and connected enterprise systems, reducing turnaround time by 40% and tripling annual processing capacity.