Phany Jahnavi Uppuluri

Scotiabank

AI Product Manager

Toronto, Canada · Aug 2026 to Present

• Delivered RPA automations and LLM workflows within banking infrastructure, reducing manual processing and contributing to operational expense reductions exceeding $20M.
• Led prompt engineering and RAG experiments across retrieval context and response generation, improving task success by 46% and reducing hallucinations by 76%.
• Defined LLM evaluation criteria for factual accuracy, hallucinations, edge cases, and model drift, improving response quality by 68% and supporting production readiness.
• Specified agentic workflow orchestration, RAG requirements, safety guardrails, and data governance controls for production delivery in a banking environment.

Ontario Centre of Innovation

Technical Product Manager

Toronto, Canada · Dec 2022 to Mar 2026

• Redesigned grant intake and review workflows through automation and user research, reducing turnaround time by 40% and tripling annual processing capacity.
• Shipped an AI chatbot for program Q&A and submission guidance, increasing engagement by 25% and grant and event submission completions by 15%.
• Led API integrations and backend data flows for SugarCRM and SugarConnect, eliminating manual data handoffs across eight teams.
• Owned a roadmap across three platform workstreams, translating quarterly priorities into delivery plans with engineering, design, and executive stakeholders.
• Used Mixpanel, Hotjar, and user research to analyze funnel dropoffs and prioritize workflow changes, reducing low value feature work by 20%.

Amazon Web Services

Software Development Engineer

Toronto, Canada · Sep 2021 to Dec 2022

• Partnered with product, UX, and ML teams on 12 major platform releases per year, reducing feature cycle time by 30%.
• Developed identity microservices and API interfaces for account creation and system integration on a platform processing over 10 million daily authentication requests.
• Coordinated identity service releases, security compliance gates, and QA to balance delivery speed with reliability.
• Defined service success metrics and monitored KPIs across more than five identity workstreams to support release prioritization and executive roadmap reporting.

NCR Corporation

Software Developer

Hyderabad, India · Apr 2018 to Aug 2019