About Me.

I'm Jahnavi — a Technical Product Manager based in Toronto who ships AI-enabled workflows, API-first platforms, and internal SaaS experiences. I work across the full product lifecycle — from discovery and user research through delivery and go-to-market — pairing product strategy with genuine technical depth to make smart trade-offs and move fast without breaking things.

My background spans software engineering (AWS, NCR) and product management in the public sector, which means I'm equally comfortable reading an API spec and running a stakeholder prioritization session. I've shipped on platforms processing 10M+ daily requests and on platforms that directly impact how organizations access public funding.

Email: jahnavi.rao0104@gmail.com · Resume: View Resume

Toronto, Canada · Dec 2022 – Present

• Redesigned grant application workflow using automation and user research, cutting turnaround time by 40% and increasing processing capacity 3x year-over-year
• Led end-to-end delivery of an AI-powered chatbot — 25% increase in user engagement and 15% uplift in grant and event submission completions
• Translated OKRs into user stories and wireframes, improving sprint velocity by 30% and compressing release cycles by 25%
• Integrated CRM and workflow tools across business development operations, enabling 20+ leads to manage client pipelines and eliminate manual handoffs
• Owned a rolling product roadmap across 3 concurrent workstreams, facilitating quarterly prioritization sessions with engineering, design, and executive stakeholders
• Ran continuous user research and funnel analysis using Mixpanel and Hotjar to inform prioritization — directly reducing low-value feature work by 20%
• Defined and executed GTM plans for 2 major platform launches, hitting adoption targets within 30 days of release

Toronto, Canada · Sep 2021 – Dec 2022

• Partnered with PMs, UX, and ML teams to define and ship 12 major releases/year, reducing feature cycle time by 30% on a platform processing 10M+ daily auth requests
• Owned delivery of secure identity microservices on an API-first platform enabling high-volume account creation at AWS scale, with zero critical security incidents post-launch
• Drove release management, security compliance gates, and QA across cross-functional squads
• Defined success metrics and monitored KPIs across 5+ concurrent identity workstreams, enabling data-driven prioritization and executive roadmap visibility
• Ran structured discovery interviews with enterprise customers to surface unmet identity needs — directly shaping roadmap priorities across 2 consecutive fiscal quarters

Hyderabad, India · Apr 2018 – Aug 2019

• Scaled transaction infrastructure to support 1.5M+ annual operations through cloud architecture upgrades, sustaining reliability under peak-traffic loads
• Developed PCI-compliant API communication layers between ATM fleets and backend systems
• Revamped developer onboarding with interactive documentation and self-serve training materials, reducing ramp time by 25%

The Intelligent Agreement Hub — product proposal for a compliant Create–Sign–Store workflow for global employment agreements. Designed a two-layered rules engine combining immutable local law with configurable company policy, with a Compliance-as-Code deployment methodology.

HCP Brand Portal: API & Integration Strategy — technical integration proposal connecting a pharma brand portal to a healthcare MDM via a 3-tier matching engine, DCR-based ingestion, and near-real-time CRM sync. Gap analysis produced a new atomic endpoint pitch that resolves 4 platform limitations in a single API call.

Grant Platform AI Assistant — AI chatbot embedded in a grant platform to improve navigation, Q&A, and submission completion. Increased user engagement by 25% and drove a 15% uplift in grant completions.

Grant Workflow Modernization — redesigned intake and review workflows to reduce cycle time by 40% and increase throughput to 1,680+ applications/year.

Discovery · Prioritization · PRDs · Roadmaps · Stakeholder alignment · Experimentation · GTM · Agile / Scrum

Jira · Asana · Confluence · Figma · Miro · Productboard

Mixpanel · Hotjar · SQL · Tableau · Power BI · A/B Testing · Funnel Analysis

REST APIs · Microservices · OAuth2 / OIDC · Java · Python · AWS · Azure · CI/CD · Kubernetes · Postman

Master of Science, Computer Science — Regina, Canada · May 2021

Bachelor of Science, Computer Science — Visakhapatnam, India · May 2018

Project Management Professional (PMP) — PMI · July 2024

Product Manager Certification — BrainStation · Oct 2022

Acoustic Event Detection using Graph Signals — IEEE TENCON · Dec 2017