Professional experience · Ontario Centre of Innovation
Grant Platform AI Assistant
Shipped an AI chatbot for program Q&A and submission guidance, increasing engagement by 25% and grant and event submission completions by 15%.
Product
AI assistant in a grant platform
Users
Grant applicants and innovation ecosystem participants
25%
Increase in user engagement
15%
Uplift in submission completions
The user need
The grant platform connects program discovery with application submission. The AI chatbot supported program Q&A and submission guidance within that journey. My product scope connected chatbot requirements and delivery with engagement and completion measures.
My contribution
- Shipped an AI chatbot for program Q&A and submission guidance, increasing engagement by 25% and grant and event submission completions by 15%.
- Used Mixpanel, Hotjar, and user research to analyze funnel dropoffs and prioritize workflow changes, reducing low value feature work by 20%.
- Owned a roadmap across three platform workstreams, translating quarterly priorities into delivery plans with engineering, design, and executive stakeholders.
The outcome
The assistant increased user engagement by 25% and drove a 15% uplift in grant and event submission completions. Tracking completion alongside engagement connected product usage to the task applicants came to accomplish.