Professional experience · Ontario Centre of Innovation
Grant Workflow Modernization
Redesigned application workflows and connected enterprise systems, reducing turnaround time by 40% and tripling annual processing capacity.
Product
Workflow automation and enterprise integration
Users
Grant applicants, reviewers, and internal operations teams
40%
Reduction in turnaround time
3×
Annual processing capacity
8
Teams with manual handoffs eliminated
The problem
Grant processing depended on workflows and systems that created manual handoffs. The product opportunity was to make the application journey faster while increasing the capacity of the teams operating it.
My contribution
- Used automation and user research to redesign the grant application workflow.
- Led API integrations and backend data flows for SugarCRM and SugarConnect, eliminating manual data handoffs across eight teams.
- Owned the roadmap across three workstreams and led quarterly prioritization with engineering, design, and executive stakeholders.
- Used Mixpanel, Hotjar, and continuous research to challenge priorities and reduce low value feature work by 20%.
The outcome
Turnaround time fell by 40% and processing capacity grew to three times the previous year. The integrations supported a shared workflow across eight teams, connecting platform changes to an operational result.